When you opt for ClickGyaan subscription [Hosted deployment] or license [Onsite deployment], you get access to a standard support plan at no additional cost. The standard support plan offers offshore support by ClickGyaan technical support through email, web-conference or phone based on your purchased ClickGyaan Edition.
A detailed feature table of the standard support plan is listed below. If you wish to opt for a premium support plan, for support pricing please Contact us.
|Support team availability||18 x 5|
|Nature of support||Offshore [email / telephone / web meeting] based on your ClickGyaan Edition|
|Response Time First response: Within 4-6 Working Hours||Resolution: 1- 2 business days depending on the nature and criticality of the issue|
|Assigned Support Contact||1|
|Number of authorized contact from customer organization||2|
|Patches and Upgrades||Automatic for Hosted deployment, AMC based for Onsite deployment|
|Product Training||Free 1 – 3 times based on your ClickGyaan Edition|